Online Bill Pay
ACH Premium Payments Frequently Asked Questions (FAQ)
How do I access Online Bill Pay?
What Coverys policies cannot be paid via ACH Online Bill Pay?
What information do I need to make a payment?
Whom do I contact regarding the status of the payment I made?
Do I have to enroll to make a payment?
I tried to enroll and received an error message. How do I correct this?
How do I pay a different amount?
If I have a question related to my invoice, whom should I contact?
Do you accept credit cards to make a payment?
When will my payment be posted?
Does Coverys assess a fee associated with making an ACH payment?
Why do I have to fill out an Authorization Form?
Why am I being asked to provide Policy Information?
Can I set up recurring payments?
Is Coverys storing my bank information?
How will return premiums be processed?
Can payments be made over the weekend or on holidays?
Will I receive confirmation of my payment?
Why haven’t I received any email notifications regarding my payments?
Why am I still seeing an open invoice after I have paid it?
What happens if I pay more than the amount due?
What if my invoice amount differs from the amount shown on the website?
If my policy is cancelled, can I still make a payment?
I have multiple policy numbers; how can I access my policies?
Why is my Account Status Displaying “System”, and how can this be fixed?
Why is my Account Status Displaying “Disabled”, and how can this be fixed?
Why does my Account Status Displaying “Unlinked”?
What is causing me to have problems linking multiple policies?
What actions can I take if I am having trouble with the ACH Billing Portal?
Your Payment to Coverys has received a Notice of Change (NOC) from your Financial Institution
If there are any technical issues, they should be displayed on the login page.
http://www.coverys.com/onlinebillpay
If you have forgotten your password, please click Password Help.
· Policies with International addresses
· Agency Billed policies or Programs
· Policy Number
· Zip Code
· Bank Account Information
You can login into the portal and view this information under “Previous Payments”
Important Reminder: If a payment date falls on a holiday or weekend, it will be reflected on the next business day.
Click on the Enroll button located on the login page and then follow the prompts to complete the enrollment process.
No. There are two payment options available: Pay Now (for a one-time payment) or Enrolled User. Being an enrolled user enables you to access your payment history and set up recurring payments.
If there is an enrollment error message, please make sure the information you entered is correct:
· Policy Number
· Zip Code
· Bank Account Information
· Please allow 24 hours for the Invoice to be available via the portal if the invoice was recently generated
The Pay My Bills screen displays a line for each open invoice. In the Payment Amount box, you have the option to enter the amount you want to pay.
Failure to pay the full installment amount by the due date may result in the cancellation of your policy.
Important Reminder: If a payment date falls on a holiday or weekend, it will be reflected on the next business day.
If issues persist, please call 1.800.225.6168 and select Option 3. You can also email Client Services at
No. We are currently only accepting ACH Online Bill Pay and check payments to keep our rates as competitive as possible.
You can expect your payment to be reflected on your account within 1-2 business days.
Important Reminder: If a payment date falls on a holiday or weekend, it will be reflected on the next business day.
No. Coverys doesn't charge any fees for making an ACH Online Bill Pay payment.
· Autopay can only be set up through logging into an account and cannot be used with the ‘Pay Now’ feature.
· Initiate the autopayment process by selecting ‘Add Recurring Payment’ under the Automatic Payment tab on the home page of the account.
· Follow the prompts to set up your autopayments. It is “Highly Encourged” to select the following schedule:
When would you like to make your payment? On Due Date
Payment Amount: Amount Due
Keep Making This Payment Until: When Amount Due is $0
· Autopayment for the upcoming month won't be triggered if a payment is cancelled and/or returned. We are currently working on fixing this
· Recurring payments are policy specific. If you service more than one policy, a recurring payment will need to be set up for each individual policy.
· Recurring Payment will begin following the first billing cycle after you have set up the recurring payment (which could be up to 30 days). Continue to pay as usual until you receive an email notifying you the recurring payments are being processed.
· If a payment scheduled date falls on a holiday or weekend, it will be reflected on the next business day.
The ACH Online Bill Pay site allows enrolled users to store their information for future/recurring payments. Your private banking information cannot be accessed by Coverys.
Return premiums will be processed via check. A check will be sent to you by Coverys for the refunded premium.
If a payment date falls on a holiday or weekend, it will be reflected on the next business day.
Yes. You will receive an email confirmation from Coverys@transactis.net which will include a confirmation number for your payment. The email address used during the enrollment process would receive the payment confirmation
If you do not receive the confirmation email after making your payment, please check your spam folder.
· The email address used during the enrollment process would receive the payment confirmation
· If you are not receiving notifications and should be, please add Coverys@transactis.net to your approved senders list. These notifications may be sent to your junk folder.
· If the email we currently have on file is outdated, please update this information.
· For payments made using the ‘Pay Now’ feature, the system will prompt you to provide an email address for payment confirmation.
If your invoice is still showing as open 1-2 business days after you have made your payment, please contact Client Services.
The transaction can be cancelled until 7 pm Eastern time on the day of payment. If you cannot cancel the processing payment, please email cashteam@coverys.com with your policy number. Before we can move forward, we require you to fill out the Cancel Processing Payment Authorization Form that will be sent to you via email.
After 7 pm, the payment will be processed, and you will need to reach out your AR representative.
Important Reminder: Autopayment for the upcoming month won't be triggered if a payment is cancelled and/or returned. We are currently working on fixing this
If your final payment exceeds the amount due, a return premium check will be returned to you. If not, the overpayment will decrease the balance remaining in your account.
After a policy is bound and an initial in 24 hours for the invoice to be displayed on the online bill pay portal.
Yes, partial payments are allowed.
Failure to pay the full installment amount by the due date may result in the cancellation of your policy.
If there are any inconsistencies with the invoice amount, please contact Client Servicesat 1.800.225.6168 and select Option 3. You can also email Client Services at clientservices@coverys.com or your agent listed on your invoice.
Yes, payment can be made even if your policy is not active/current. If you have any questions about a cancelled policy, please contact your AR representative to ensure that you pay the exact amount owed.
Please follow the steps below:
1. Click Pay My Bills
2. Select Paid in Full
3. Select the most recent invoice (Check Box – should be green)
4. Under Payment Amount – Type in Amount
5. Follow the prompts to submit the payment
Please make payment for the amount listed on your invoice. If you have any questions about your endorsements, you should direct them to your agent.
The choice is yours you can enroll and create a login for each policy or enroll one policy and link the other policies to that one.
1. Login to Portal
2. Scroll Down to Linked Accounts
3. Click Add Account
4. Under Adding Accounts, enter the Policy Number and the Billing Zip Code – Found on your Invoice (For each Policy)
5. Click Submit
Important Reminder: If applicable, the policies associated with the enrolled policy require manual setup of Autopay.
There's no cause for concern. This occurs when a recurring payment is entered internally by the Client Services for the policy.
When the insured sets up the recurring payment, they'll see “Enrolled/Activated/Principle”.
The user being locked out is the most frequent cause.
Please have your policy number readily available for Client Services.
Previously, this policy was linked to another policy, but it was decided to unlink the policies.
To avoid this payment being returned, please update the information mentioned in 'The Reason' by getting in touch with your bank. This email is alerting you to update your information
Let's imagine that there are three policy numbers that are all enrolled: 009NY0000000000
002FL0000000000
001MA0000000000
You “MUST” unenroll two policies mentioned above and link them to one policy.
Example: The policies below need to be unenrolled and linked to 002FL0000000000: 009NY0000000000 – Unenroll
001MA0000000000 – Unenroll
If issues persist, please call 1.800.225.6168 and select Option 3. You can also email Client Services at
To comply with NACHA requirements, we are legally required to do so:
An ACH Proof of Authorization (POA) is a legally required agreement between the payor and the payee that outlines the terms of the transaction. The Automated Clearing House (ACH) overseen by NACHA requires merchants to obtain proof of authorization.
If your email address is not on file, we will require an invoice or policy number to ensure the account's security. Client Services will add your email address to the portal to provide seamless communication.
Please call 1.800.225.6168 and select Option 3. You can also email Client Services at clientservices@coverys.com. If you have any questions or concerns that are not addressed in the list below.